Cloudbeds review

Cloudbeds is built for the kind of property this list targets: independent hotels, hostels and B&Bs that want one system for operations and distribution. The One plan bundles the PMS, Cloudbeds Payments, the Marketplace, a channel manager and a booking engine, and the vendor states it adds no commission on reservations from either the booking engine or the channel manager. The channel manager connects to Booking.com, Expedia and hundreds of other channels in real time. Properties that already like their channel manager can choose the Flex plan and connect it instead, and the Marketplace lists 400+ integration partners. Onboarding can be self-serve or run with a coach, followed by 24/7 in-house support. The drawbacks are cost visibility and add-ons: every plan, including the entry one, needs a quote, revenue management sits in a paid add-on, and POS comes through partners rather than Cloudbeds itself.

Who it is for

Independent hotels, inns and hostels that want the PMS, channel manager and booking engine from one vendor.

Price

See vendor pricing (USD check pending); Flex, One, Experience and Enterprise plans are quoted on request.

US price check pending. See the vendor pricing page.

Key features

• Channel Manager with real-time connections to OTAs such as Booking.com and Expedia and no added commission
• Commission-free booking engine embedded in the hotel's own website
• Built-in payment processing on every plan
• 400+ Marketplace integration partners via API
• Revenue management and guest marketing CRM add-ons powered by Signals

Strengths and weaknesses

• Strength: One plan bundles the PMS, payments, channel manager and booking engine
• Strength: Flex plan lets you keep your existing channel manager or CRS
• Strength: Self-serve or coached onboarding, with 24/7 support
• Weakness: No prices are published; every plan needs a quote
• Weakness: Revenue management is a paid add-on
• Weakness: POS needs a Marketplace partner

Key facts

• Plans: Flex, One, Experience, Enterprise
• Integrations: 400+ Marketplace partners
• Commission: None added on Booking Engine or Channel Manager reservations

Where it ranks

Cloudbeds is No. 1 in our Best Hotel Management Software verdict.