Canny review

Canny is built around one job: collecting what customers ask for and showing them what happened next. Users post and vote on ideas in a feedback portal, and teams reply with status updates, a public roadmap and a changelog. Its Autopilot AI reads conversations in Intercom, Zendesk, Freshdesk, Gong, Zoom and other sources, captures feedback automatically and merges duplicates, which saves product managers from copying requests by hand. Pricing counts tracked users, meaning anyone associated with feedback. The Free plan covers 25 tracked users with 5 managers, and Pro starts at $79 per month billed yearly for 100 or more tracked users, 10 managers and project management integrations such as Jira and Linear. Business adds SSO and HubSpot or Salesforce links at a custom price. Canny is lighter on roadmapping and portfolio planning than Productboard or Aha, so many teams pair it with a delivery tool rather than replacing one.

Who it is for

SaaS product teams that want customers to submit and vote on feature requests.

Price

Free for 25 tracked users; Pro from $79 per month billed yearly; Business custom.

starts at $79 / month billed yearly Pro
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Feedback portal with unlimited boards and posts
• Autopilot AI that captures and deduplicates feedback from Intercom, Zendesk, Gong and more
• Public roadmap and changelog
• Jira, Linear, ClickUp, Asana, GitHub and Azure DevOps integrations on Pro
• HubSpot and Salesforce integrations on Business

Strengths and weaknesses

• Strength: Free plan includes 25 tracked users and unlimited feedback
• Strength: Unlimited contributors on every plan
• Strength: You can set a monthly spend limit on tracked users
• Weakness: Price rises with the number of tracked users
• Weakness: PM tool integrations start on the paid Pro plan
• Weakness: CRM integrations and SSO need the custom Business plan

Key facts

• Free plan: Yes, 25 tracked users and 5 managers
• Pricing model: Tracked users who give feedback
• Yearly discount: Up to 20%

Where it ranks

Canny is No. 2 in our Best Product Management Software verdict.