athenaOne review

athenaOne bundles the chart, the billing office and patient engagement into one service, and the pitch is that athenahealth carries part of the revenue cycle work rather than just selling software. Its rules engine and billing staff check claims before submission, certified coders can take over code capture, and an authorization engine with specialists handles prior authorizations. On the clinical side, charts pull records, orders and results from the athenahealth network, and care gap prompts appear inside the encounter. Patients get a portal, a mobile app, payment tools, reminders and embedded telehealth. The vendor reports a 98.4% clean claim rate and more than 277,000 direct clinical integrations. The trade-off is price transparency: athenaOne charges a percentage of collections, and no rate is published, so a small practice has to model the fee against its revenue during the quote. Practices that already run an in-house biller may pay for services they do not need.

Who it is for

Independent physician practices that want billing rules, coding help and authorizations handled with the chart in one contract.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• EHR, billing and practice management, and patient engagement in one product
• Claim rules engine and billing experts that catch errors before submission
• Certified coders and an authorization determination engine with specialist support
• Patient portal, patient mobile app and embedded telehealth visits
• More than 277,000 direct clinical integrations with labs, pharmacies and others

Strengths and weaknesses

• Strength: Vendor reports a 98.4% clean claim submission rate
• Strength: Cost tied to collections, so fees track practice revenue
• Strength: 24-7 technical support and a customer success manager
• Weakness: No flat subscription price is published
• Weakness: Percentage of collections can cost more than a flat fee as revenue grows
• Weakness: Contract terms are set during a sales process

Key facts

• Pricing model: Percentage of collections
• Modules: EHR, billing and practice management, patient engagement
• Support: 24-7 technical support

Where it ranks

athenaOne is No. 1 in our Best EHR Software for Small Practices verdict.