Carbonite Safe review

Carbonite Safe is aimed at people who want backup to be someone else's job. Every plan includes unlimited, automatic, encrypted cloud backup for one computer, and you can restore all files or only the ones you pick, or open them from any device and the mobile app. Basic is $71.99 for the first year at the current promotion, against a regular $95.99. Plus, at $78.99 for the first year, adds one external hard drive, automatic video backup and Webroot Computer Antivirus, and Prime adds courier delivery of recovered files. A useful extra is human help after ransomware: if you call support within two weeks of an infection, they restore the pre-infected versions of your files. The limits are real, though. Each plan covers one computer, Basic does not back up videos automatically, and the promotional prices apply to the first year for new customers only. There is a 15-day trial and a 30-day money-back guarantee.

Who it is for

Non-technical users who want unlimited backup and phone support for restores

Price

Basic $71.99 for the first year on 1 computer (regular $95.99); Plus $78.99; Prime $121.49; 15-day free trial.

$6.00/mo $ 95.99 $ 71.99 /year, billed annually
Quoted from the vendor pricing page on November 12, 2026.

Key features

• Unlimited, automatic, encrypted cloud backup for one computer
• Plus and Prime add 1 external hard drive
• Plus and Prime include Webroot Computer Antivirus and automatic video backup
• After ransomware, support restores pre-infected versions if you call within two weeks
• Prime includes courier delivery of recovered files

Strengths and weaknesses

• Strength: Unlimited storage on every plan
• Strength: Support team handles ransomware restores
• Strength: 30-day money-back guarantee
• Weakness: The $71.99 price is a first-year promotion; Basic lists at $95.99
• Weakness: Basic does not back up videos automatically
• Weakness: Each plan covers only one computer

Key facts

• Storage: Unlimited
• Computers per plan: 1
• Platforms: Windows 7+ and OS X 10.10+
• Free trial: 15 days

Where it ranks

Carbonite Safe is No. 5 in our Best Online Backup Services verdict.