Akita review

Akita is the simplest way to get proper health scoring without an enterprise contract. Small Teams costs $49 a month and includes two integrations, two full access users and four read-only users, with up to 10,000 accounts and contacts. Growing Teams, at $99, doubles those allowances and adds full API access, and Enterprise Teams at $499 brings custom data sources and a dedicated success engineer. Extra integrations and full users cost $29 a month each. The features cover what an early CS team needs: customized health scores, unlimited alerts when an account looks at risk or ready to upsell, segments, automated playbooks that send email from your own mailbox, a task planner and dashboards. Data arrives through integrations, a JavaScript SDK or Segment. Plans run month to month with no setup or cancellation fees, and annual prepayment saves 20 percent. It lacks the AI agents and forecasting of bigger platforms, but at this price that is a fair trade.

Who it is for

Early-stage SaaS teams that want health scores and alerts for under $100 a month.

Price

Small Teams $49 per month; Growing Teams $99; Enterprise Teams $499.

Small Teams Plug Akita into your existing tools and systems easily $49 /month
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Customized account health scores
• Unlimited customer alerts for churn risk and upsell signals
• Customer segments and automated playbooks
• Task planner and personalized dashboards
• Integrations plus a JavaScript SDK and Segment support

Strengths and weaknesses

• Strength: Cheapest paid entry on this list
• Strength: Month-to-month plans with no setup or cancellation fees
• Strength: 20 percent discount for annual prepayment
• Weakness: Small Teams includes only 2 integrations and 2 full users
• Weakness: Full API access needs Growing Teams at $99
• Weakness: Up to 10,000 accounts and contacts on the entry plan

Key facts

• Entry plan: $49 per month, 2 integrations, 2 full users, 4 read-only users
• Extra user or integration: $29 per month each
• Contract: Month to month, cancel any time

Where it ranks

Akita is No. 6 in our Best Customer Success Software verdict.